What does Error Code means?

Error Code

Issue

Solution

E001

Overheat alarm: the temperature of  Sous Vide's heating tube > 145 ℃ (293 °F)

Add water to such that the water level is above the MIN water line of the SOUS VIDE cooker.

E002

Low water level alarm:

1.The Sous vide cooker starts up before being put into water;

2.The water line in the container is lower than the MIN water line of the SOUS VIDE.

1.Put the SOUS VIDE cooker into the water before starting.

2.Add water to make the such that the water level is above the MIN water line of the SOUS VIDE cooker.

E003

Timeout alarm:

1.The set temperature cannot be reached after the heating tube is continuously heated for over 120 minutes;

2.Oversized container selection with too much water.

Replace with a smaller container or reduce the amount of water in the container.

E004

Temperature sensor fault alarm:

NTC sensor abnormality or

damage.

1.Remove the plug from the socket, plug it back in and start up the machine again;

2.Contact our Customer Service Department for maintenance.

Issue 

Possible Reasons

Solution

Machine cannot start Up

1.Check if the power plug is correctly connected and powered on;

2.Please confirm whether the water line in the container is higher than the MIN water line;

1.Replace the power socket

2.Add water to the water level between min and max;

After cooking for a period of time, the water temperature does not rise or the machine automatically stops

1.Machine not started

2.Low water level automatic shutdown protection.

3.Fault alarm and shutdown protection.

1.Confirm whether the cooker has started up and the indicator light of the “ON/OFF” key is red; .

2.The water level is too low, add water to the water level between MIN and MAX;

3.Check the fault code displayed on the display and take the corresponding measures above.