Shipping& Returns

Shipping policy

1 For these countries (US,CA,UK,DE,FR,ES,IT,JPwill enjoy free shipping on all products(include products&accessories),order over 50$.

Order not over 50$, we will charge 8$ shipping fee.

Shipping time reminder

US,CA,UK,DE,FR,ES,IT,JP 3-7 working days
Austria, Czechia, Denmark, Netherlands, Poland, Portugal, Belgium, Luxembourg, Ireland, Slovenia  5-10 working days
Bulgaria, Cyprus, Estonia, Finland, Latvia, Malta, Romania, Sweden, Greece, Hungary, Slovakia 7-15 working days

 

2 For purchasing Accessories Fixing bracket clamper and Vacuum gasket ,are free shipping .

Shipping time reminder

Clamper and gasket will need 10-15 working days to US&Canada , 7-15 working days to EU

3 Logistical delays due to the COVID-19 pandemic ,we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.

4 For these countries,we will charge shipping fee according the total weight.

Austria, Czechia, Denmark, Netherlands, Poland, Portugal, Belgium, Luxembourg, Ireland, Slovenia 
 
0kg–2.5kg $7.00
2.5kg–3.5kg $10.00
3.5kg–4.5kg $14.00
4.5kg–5.5kg $17.00
5.5kg–6.5kg $21.00
6.5kg–7.5kg $24.00
7.5kg–8.5kg $28.00
8.5kg–9.5kg $31.00
9.5kg–10.5kg $35.00
10.5kg–11.5kg $38.00
11.5kg–12.5kg $42.00
12.5kg–13.5kg $45.00
13.5kg–14.5kg $49.00
14.5kg–15.5kg $52.00
15.5kg–16.5kg $56.00
16.5kg–17.5kg $59.00
17.5kg–18.5kg $63.00
18.5kg–19.5kg $66.00
19.5kg and up $70.00
For these countries,we will charge shipping fee according the total weight.
Bulgaria, Cyprus, Estonia, Finland, Latvia, Malta, Romania, Sweden, Greece, Hungary, Slovakia 
0kg–2.5kg $10.00
2.5kg–3.5kg $15.00
3.5kg–4.5kg $20.00
4.5kg–5.5kg $25.00
5.5kg–6.5kg $30.00
6.5kg–7.5kg $35.00
7.5kg–8.5kg $40.00
8.5kg–9.5kg $45.00
9.5kg–10.5kg $50.00
10.5kg–11.5kg $55.00
11.5kg–12.5kg $60.00
12.5kg–13.5kg $65.00
13.5kg–14.5kg $70.00
14.5kg–15.5kg $75.00
15.5kg–16.5kg $80.00
16.5kg–17.5kg $85.00
17.5kg–18.5kg $90.00
18.5kg–19.5kg $95.00
19.5kg and up $100.00

Return Policy

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. please don’t hesitate to contact us at support@kitchenbossglobal.com. We will try our best to meet your request.
Return Process

1 To confirm whether your item is returnable, check your invoice, email confirmation or Purchases page. Contact our service team and send the order number to us,

2 After our service checked your order and your product condition,your payment will be back via the original payment method or you will get a new product from us.

3 If you shop with Paypal , the refund will be back to you account immediately.

If you use credit/debit card via asiabill ,refunds typically take 15 to 25 business days, depending on how quickly the cardholder's issuing bank processes them



Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.
Refund Notice
  1. Customers is responsible for return shipping cost.
  2. Purchase can be returned or exchanged within 30 days from the delivered date.
  3. Items must be unused, undamaged and in original packaging, ensure that all articles in the package are intact ! If not, the customer is responsible for all incurred fees and no refund will be issued.
  4. Items that do not meet these criteria will not be considered for return.
  5. You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation

Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please contact us though support@kitchenbossglobal.com if you decide to cancel the order. 


FAQ
WHERE ARE THE PRODUCTS SHIPPED FROM?

Our factories are in Shenzhen .Our warehouses are in US,CA,UK,DE,FR,ES,IT,JP , so your order will be shipped from one of our Amazon warehouse.


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Total delivery time = processing time + shipping time. Usually takes 3-7 business days.

For some accessories,it may takes 7-21 business days.


CAN I CHECK ORDER STATUS OR TRACK SHIPPING? 
Tracking information will also be emailed to you when the order ships. If you wanna keep up with your order, you can contact with us support@kitchenbossglobal.com or use message function in website.


CAN I CANCEL OR CHANGE MY ORDER?
If you would like to cancel or make a change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.


WILL I HAVE TO PAY TAXES?
Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Not Found your Answers?

Pease send us your Order ID and location by fill below form or  sending us an email to support@kitchenbossglobal.com,  we will take prompt action to correct the problem.